Contact & complaints

Reach us

Email team@knocksocial.co.uk.

To report a party or a person, the report button in the app is quickest. it tells us exactly what you mean. Reports are never shown to the person you reported.

Making a complaint

You can complain to us about any of these:

• something you’ve seen on Knock, including anything you think is illegal;
• how we handled a report you made;
• content of yours we removed, or an account we suspended or closed;
• anything about how we use your personal information;
• anything else about Knock.

Email team@knocksocial.co.uk with “Complaint” in the subject, say what happened, and include links or screenshots if you can. This is what happens next:

1. We acknowledge it within 30 days at the latest, and usually much sooner.
2. We look into it properly and without undue delay, and keep you updated if it takes a while.
3. We tell you what we decided and why. If we got something wrong (for example, we removed something that was fine), we put it right.

If your complaint is about your personal information and you’re not happy with our answer, you can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint. See also how we use your info.

Police and legal requests

Requests from the police or other authorities should be sent to team@knocksocial.co.uk from an official address. We respond to lawful requests and hold only what the your info page describes, for as long as it says.